Step 1: Check the settings and restart the device
Make sure the Wi-Fi connection is turned on. Then turn it off and on to reconnect. Learn how to connect to Wi-Fi networks.
Make sure airplane mode is disabled. Then turn it on and off to reconnect. Learn how to disable and enable airplane mode.
Press the power button on the phone for a few seconds. Then on the screen, tap Restart Restart. If you don't see this option, press and hold the power button for 30 seconds until the phone restarts.
Step 2: Find the type of problem
Phone: Try connecting to the Wi-Fi network with another device, such as a laptop or a friend's phone. If other devices can connect to the network, the problem may be with your phone.
Network: Check if your phone can connect to another Wi-Fi network, such as a friend's house or a public network. If you can connect, the problem may be with the network.
Internet: If the phone connects to the Wi-Fi network, but does not have Internet access, the problem may be with the Internet connection.