How to fix the problems with the Wi-Fi network connection on Samsung Galaxy A71 5G

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asked Apr 10, 2020 by anonymous

2 Answers

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answered Apr 10, 2020 by anonymous

Step 1: Check the settings and restart the device


Make sure the Wi-Fi connection is turned on. Then turn it off and on to reconnect. Learn how to connect to Wi-Fi networks.
Make sure airplane mode is disabled. Then turn it on and off to reconnect. Learn how to disable and enable airplane mode.
Press the power button on the phone for a few seconds. Then on the screen, tap Restart Restart. If you don't see this option, press and hold the power button for 30 seconds until the phone restarts.

Step 2: Find the type of problem


Phone: Try connecting to the Wi-Fi network with another device, such as a laptop or a friend's phone. If other devices can connect to the network, the problem may be with your phone.
Network: Check if your phone can connect to another Wi-Fi network, such as a friend's house or a public network. If you can connect, the problem may be with the network.
Internet: If the phone connects to the Wi-Fi network, but does not have Internet access, the problem may be with the Internet connection.

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answered Apr 10, 2020 by anonymous

General Tips for Troubleshooting on Android Devices

  • Restart your device. It may sound simple, but sometimes this action solves the connection problem.
  • If that action doesn't work, toggle the connection between Wi-Fi and mobile data. To do this, do the following:
  • Open the Settings app Settings and then "Wireless and networks" or "Connections". These options may vary by device.
  • Turn off Wi-Fi and turn on mobile data to see if there is a difference.
  • If not, turn off mobile data and turn on Wi-Fi to see if it works.
  • Try the steps below.
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